Politique de Confidentialité

Thank you for visiting Bonsaï Éternel (“us”, “we”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how your data is collected, used, and disclosed when you use our website bonsaieternel.com (the “Site”). By accessing or using the Site, you agree to the terms of this Privacy Policy.

Information We Collect:

We may collect personal information that you provide directly to us when you:

1. Register an account on our website.
2. Place an order for our products or services.
3. Subscribe to our newsletter or mailing list.
4. Contact us through the provided contact form or customer support channels.
5. Interact with us through social media platforms.

The types of personal information we may collect include:

• Your name, email address, postal address, and phone number.
• Payment information, such as credit card details, necessary to process your orders.
• Information related to your interactions with our Site and services.

How We Use Your Information:

We may use the collected information for various purposes, including:

1. Providing and improving our products and services.
2. Processing and fulfilling your orders and requests.
3. Sending transactional emails and order-related updates.
4. Responding to your inquiries and providing customer support.
5. Sending you promotional materials and marketing communications if you have subscribed to our newsletter (you can opt-out at any time).
6. Understanding and analyzing how you use our Site to enhance user experience and improve our services.
7. Preventing fraudulent activities and ensuring the security of our Site.

Data Sharing and Disclosure:

We respect your privacy and will not share or disclose your personal information except in the following circumstances:

1. With trusted third-party service providers who help us operate our business and deliver our services. These providers are contractually obligated to keep your information secure and confidential.
2. When required by law, legal process, or to respond to a government request.
3. To protect the rights, safety, and property of Bonsaï Éternel, our customers, or others.

Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Cookies and Tracking Technologies:

We may use cookies and similar tracking technologies to improve your browsing experience on our Site. You can modify your browser settings to manage cookies or opt-out of tracking.

Your Rights:

You have the right to:

1. Access the personal information we hold about you.
2. Correct any inaccuracies in your personal information.
3. Request the deletion of your personal information.
4. Object to the processing of your personal information.

Changes to this Privacy Policy:

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@bonsaieternel.com